FAQ ABOUT VOLUNTEER REGISTRATION via Cvent
WHEN DOES REGISTRATION OPEN?
Our new registration process is fully web-based and will begin at noon, on Monday, June 25, 2012. On that day, you will find a ‘Register Now’ tab on the ‘Volunteers’ tab of our website.
HOW DO I APPLY?
Our new registration process is fully web-based and will begin at noon, on Monday, June 25, 2012. On that day, you will find a ‘Register Now’ tab on the ‘Volunteers’ tab of our website.
WHAT BROWSERS ARE SUPPORTED BY ONLINE REGISTRATION?
Cvent fully supports all functionality in the following browsers: Internet Explorer 6, 7, 8, 9; latest version of Firefox and Chrome. You may still be able to register using other browsers, but you may experience difficulties along the way.
WHAT MOBILE DEVICES DOES ONLINE REGISTRATION SUPPORT?
Cvent currently supports the mobile use of the latest versions of Blackberry (Blackberry OS 5 is not recommended), Android, and Apple iOS. Older versions may be somewhat functional but may be missing important features. If you choose to register using a mobile device, please consider clicking on the ‘view desktop version’ on the bottom of your screen to ensure you gain access to all the important custom tabs and editing features the site offers. If you choose not to use this option, you risk losing some functionality with registering, editing selections, and gaining access to important registration details.
I WOULD LIKE TO APPLY TO VOLUNTEER, BUT I DO NOT HAVE INTERNET ACCESS. WHAT CAN I DO?
There are several different ways you can access our registration process if you do not have a computer or Internet access:
• The Ottawa Public Library system offers free Internet access throughout the city;
• Ask a family member or friend to assist you;
• You might want to consider using an Internet café;
• PLEASE NOTE: You need to regularly monitor your on-line volunteer status. We communicate with our volunteers mostly via email. If you do sign up, you will need to check email regularly to receive updates and important information from us.
I DON’T HAVE AN E-MAIL ADDRESS. WHAT SHOULD I DO?
If you don’t have an e-mail address you can set one up for free through different search engines. You can also contact your internet service provider for further options.
CAN I USE MY FRIENDS EMAIL ADDRESS SINCE THEY ALREADY SIGNED UP THIS YEAR?
No, you’ll need your own e-mail address to apply for a volunteer position. For security reasons, you and another volunteer applicant cannot share the same e-mail address.
WILL THERE BE ANY ADDITIONAL STEPS TO THE REGISTRATION PROCESS?
Yes, registering online is just the first step! Additional steps to complete the process include:
• Regularly checking email for updates and changes;
• Attending Info Night if you have any questions;
• Attending Orientation Night is strongly recommended;
• If required, attending training sessions specific to your activity selection.
AFTER I SUBMIT MY ONLINE APPLICATION, AM I AUTOMATICALLY ACCEPTED?
Although you will receive a confirmation email from the crew leader assigned to the activity you register for, we need to verify your application/suitability for your selected activity. Within two weeks of submitting your application, the crew leader in the activity you selected will formalize your status by email. Please do not contact the crew leader to verify your status unless it has been over two weeks since you applied.
AFTER I HAVE SUCCESSFULLY REGISTERED AND MY APPLICATION HAS BEEN ACCEPTED,
HOW DO I MAKE CHANGES TO MY VOLUNTEER SHIFTS/ITINERARY?
To make changes, click on the link in the confirmation email that was sent to you when you first registered.
Once on the home page of your activity, click on the link that says “already registered?” at the top right
corner of the webpage or at the bottom right under the Register Now button. You will be asked to enter
your first name, last name, email address and confirmation number. Once you have signed in, click on
the modify tab on the left-hand side navigation pane. Scroll through your Contact Information
page and your Terms & Conditions/ Registration questions page and click next. This brings you
to the Shift Selection page. The shifts you are registered for will have a check box with the word
“unregister” next to it. If you would like to remove a shift, check on the box that says “unregister” next
to it. If you would like to add a shift, check any of the boxes next to the available shift times.
Once you have made all of the changes, click next and finish. Be sure to make all changes before noon
the day before the festival starts. No changes will be accepted past that date.
I HAVE COMPLETED THE REGISTRATION FORM CORRECTLY, BUT HAVE NOT RECEIVED ANY E-MAILS FROM ANYONE. IS THERE A PROBLEM?
Perhaps our e-mails are being mistaken for spam.
HOW DO I CONTACT VOLUNTEER SERVICES IF I HAVE MORE QUESTIONS?
You can contact Volunteer Services by emailing: volunteers@ottawafolk.com, volunteers2@ottawafolk.com, or volunteers3@ottawafolk.com or by calling 613-230-8234 x237, x226, or x236. Our regular business hours are 9:30 a.m.to 4:30 p.m. Monday to Friday, excluding holidays.
Please note that we are generally not equipped to be a drop-in office. Please call in advance.
